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Our Concierge Service

Our dedicated team has been providing Villas and rental properties to discerning clients for over 32 years.

At Exceptional Villas, we pride ourselves with the exemplary personal service we offer to each and every one of our valued guests. From the moment you reserve your villa with us to the moment you return home, we will take care of you every step of the way. As our valued client, you deserve our complimentary first-class concierge service where we will ensure that every part of your vacation is planned to perfection.

Exceptional Villas offers a dedicated concierge to all of our guests. Each member of our Concierge Team is a specialist on specific islands and countries and will be able to offer you expert advice, recommendations and suggestions for your stay. Your personal concierge can plan your entire vacation from start to finish or will simply be there to guide you in the right direction, if you prefer to go with the flow.

A Rum Shack in Barbados

Dedicated Pre-Arrival Concierge

We pride ourselves in our team’s dedication to our customers. We offer pre-arrival concierge service to each guest. Our team are on hand to advise you on the best things to do at your destination, as well as our top recommendations for restaurants, beaches, golf, day trips and so much more. Whether you are looking to dine in the nicest restaurants or find the most romantic beach, our team of trusted experts are available to answer all of your questions. Here are just some of the concierge items which can be arranged for you;

VIP Fast-track Services

Let us arrange your VIP Fast Track arrival & departure service allowing you to sail through immigration and clear customs swiftly. You’ll avoid the lengthy queues which are the norm at most of the Caribbean airports meaning you will get to enjoy more valuable time at your villa.

Luxury Airport Transfers

We work with the most trustworthy transfer companies in the Caribbean with professional and safe drivers. We can arrange arrival & departure transfers for you as well as any other transportation you may require while on-island.

Read about what to do if your flight is cancelled

Car Rental

We research our car rental partners thoroughly and we work with only the most reliable and trustworthy companies available. If you prefer not to drive to and from the airport, we can arrange an airport transfer for you and we will have your rental car delivered to your villa on arrival day and have it collected on departure day. This saves you time and ensures you don’t get lost.

A Private Chef

We personally sample the cooking skills of all the chefs we work with and can guarantee a wonderful culinary experience, whether you choose to have a chef cook all your meals throughout your stay, or perhaps just have one dinner prepared in the comfort of your villa.

A plate of delicious fish and salad

Restaurant Recommendations and Reservations

We recommend the best eateries on all islands, whether it be a five-star dining experience, or a roadside Jerk shack you’re looking for. We eat at all of the restaurants we recommend and give you our personal tips and favourite dishes too. We are happy to make your restaurant reservations and have great relationships with all of the restaurants. Our valued clients are always very well cared for.

A Luxury Catamaran Day Sail Trip or Sunset Cruise

This is one of the most popular excursions for our clients, no matter what destination they visit. You can choose between a group sail or a private charter.

Lady sunbathing on a boat in port ferdinand

Water-sports can be arranged including jet skis for rental

We can pre-book a wide selection of water sports for you to enjoy. In our Caribbean destinations we can also arrange for Paddle Boards and Kayaks to be delivered to your villa.

Spa Treatments, Yoga, Gym, Tennis, Golf

No matter what service you require, we will do our utmost to provide it for you.

Ski Vacation

If you are travelling to one of our Ski destinations such as Switzerland we would be delighted to also arrange your transfers, ski passes, ski guide, ski equipment, restaurant reservations, spa treatments and much more.

And so much more….

On Island Concierge

Once you arrive at your Villa our on-island concierge team will be available to give you peace of mind through-out your stay. Should you need to adjust any of your reservations or have any questions during your stay we will be on hand to assist. Our concierge team will be on call to assist you in person throughout your entire stay.

Contact our Concierge Team

Feel free to contact any of our dedicated concierge team and they will look forward to assisting you. Whether it’s a destination wedding, a couple’s retreat, a family holiday or a romantic proposal we guarantee to off you the best service and ensure you will have the most memorable vacation of your life.